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Technical Consultation
  • Q Can't add the device.

    A a) Make sure the device has been added already.
    b) Make sure the device has not been added by other accounts.
    c) Try to disconnect the power supply of solar panels, restart the device and add the device again.
  • Q When using the app to connect to network, the wifi network that the mobile phone is using cannot be found.

    A a) Try to exit this page (wifi setting) of app and enter again.
    b) Make sure that mobile phone location is turned on.
    c) Check if the wifi network currently connected to the phone is 2.4G.
  • Q The device can't connect to network.

    A a) Make sure the wifi network is stable and you can connect to the Internet.
    b) If the wifi signal is weak.Try to move the wifi router closer to the inverter, or use a wifi signal booster.
    c) Check whether the wifi network is 2.4G. Device only supports 2.4G wifi. If not,you need a 2.4G wifi network. 
        If you have a 2.4G/5G dual band wifi network, please make sure that the router is set to dual-band use.
    d) Try networking again when the device indicator light flashes slowly green and red.
    e) Try to disconnect the power supply of solar panels, restart the device and connect to network again.
  • Q When the device is connected to the network, the app always shows that "connecting".

    A a) Try to exit this page of app to check whether the device is networked. If not, try again.
    b) Try to disconnect the power supply of solar panels, restart the device and connect to network again.
  • Q The app shows "connecting failed".

    A a) Exit the page, wait for a few minutes and then check whether the device is networked. If not, try again.
    b) Try to disconnect the power supply of solar panels, restart the device and connect to network again.
  • Q There is no data on the operation chart.

    A Maybe a delay in the network. Please wait a few minutes and refresh.
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